Phil Sim

Web, media, PR and… footy

GMail needs unthread option

Now that GMail wants to be seen as a corporate email alternative, it desperately needs to introduce an unthread option.

I mandate in our company that people use GMail as their mail client and the only real complaint I get from our guys relates to the threading option. Quite simply, some people can’t get used to it. And for some emails, it’s really counter productive.

For example, if you send out a mail to 50 customers, all the replies come back under the one thread. It makes it near impossible to managed the replies to that email when they are get grouped under the one thread.

I love threading for most mails, but it doesn’t work everything. A user should be able to unthread any series of email or at the very least view all emails in an unthreaded view, if they don’t like default threaded option.

There’s a reason enterprise software tends to be boring. When your dealing with large number of users, you generally just go with the option that’s going to annoy the least amount of people.

Filed under: Email, Google

5 Responses

  1. Sweet! That must be awesome to be able to control your destiny by getting people to use the software that you select. If you ever leave that company make sure you get the same level of control in the next job before you sign on the dotted line.

  2. I TOTALLY agree. I hate threading in most cases for email, only with quick conversation-style emails (almost as instant messaging) is it useful, otherwise it just annoys me.

  3. enginerd says:

    I absolutely hated this thread concept when it came out. But in a matter of weeks, as I got used to it, I now actually think it is indispensable!

  4. Alejandro says:

    I also hate it, hopefully they will allow the user choose that option!

  5. Yeorwned says:

    In early beta testing, GMAIL had an unthreaded option. They took it away during an early testing phase for some reason…to force their opinions on you I guess.

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